WhatsApp Coexistence

Your WhatsApp Business App and API, finally on the same number.

You no longer have to choose between chatting with customers from your WhatsApp Business App and running automations or marketing campaigns. Both work together on the same number, at the same time.

Supported on the Scale plan.

WhatsApp Business App and API on the same number

What changed

You used to have to choose

Before — pick one

✕To enable the API, merchants were asked to delete their WhatsApp Business Account or register a new number

✕The WhatsApp Business App stopped working on that number — no more direct chats with customers

✕You got automations, but lost the ease of personal conversation

✕A major reason why small merchants avoided the API entirely

Now — with coexistence

✓Keep using the WhatsApp Business App to chat with customers, exactly as before

✓No account deletion, no new number — your existing setup is unchanged

✓Automated messages and marketing campaigns run through the API from your number

✓Same number. Both experiences. No trade-off.

What you get

Both running together

🤖

Automated messages

Abandoned cart recovery, order confirmations, shipment updates — sent automatically through your number.

📣

Broadcast campaigns

Send bulk marketing campaigns from your own verified WhatsApp number to thousands of customers.

💬

Business App keeps working

Continue chatting with customers directly from the WhatsApp Business App on your phone — nothing changes.

Setup

Three steps

Pick the Scale plan

Scale gets you a private WhatsApp Business API number for your brand, with Coexistence support.

Select "Connect your existing Business App" during onboarding

This is the step that enables coexistence. Your WhatsApp Business App stays active on the same number.

You're set up on both

Set up automations and campaigns via Superlemon, and continue chatting with customers via the Business App — all from the same number.

Select your setup — Connect your existing WhatsApp Business App

FAQ

Common questions

Do I need to delete my WhatsApp Business Account?

No. With coexistence, your existing WhatsApp Business Account and Business App stay intact. You connect your number to Superlemon during onboarding without deleting anything.

Will my existing customer conversations disappear?

No. The Business App keeps working on your number. All your existing conversations remain accessible.

What plans support coexistence?

Coexistence is available on the Scale plan. If you're already on a paid plan and completed onboarding without enabling it, email support@superlemon.xyz and we'll get it set up.

Can I still reply to customers manually while automations are running?

Yes. Automations run through the API. Manual conversations through the Business App run separately, on the same number.

WhatsApp API without giving
the Business App up.

Free plan, always. No credit card required.